Help and Support

Smartphone Checker compares deals. We don't sell phones or SIMs, so for anything about an order you've placed, the retailer or network you bought from is the place to go.

Orders, delivery and billing

When you click "Get Deal" you go to the retailer's or network's website and order from them. We can't see your order or your account, and we don't get your name or contact details. For delivery, credit checks, activation, bills, returns or faults, contact the company you ordered from. Their details will be on your order confirmation email.

If you ordered online, you usually have 14 days to change your mind and cancel. The retailer or network will explain how in their terms.

The price on the retailer's site is different

Retailers and networks send us their prices and we update the site regularly, but deals can change or end between updates. The price and details on the retailer's website are the ones that apply, so always check them before you order. If the deal has gone up or ended, go back and pick another one. If you think our price is wrong, please tell us.

Free gifts and cashback

Gifts and cashback come from the retailer or network, not from us. Some arrive with your phone. Others you have to claim on the retailer's website, often within a set time after your phone arrives. Check the offer's terms on their site when you order, and contact them if your gift doesn't arrive.

Credit checks and being declined

Pay monthly contracts need a credit check, which the network or retailer carries out. We don't see the result and can't change it. Our bad credit guide explains what to try if you've been declined.

Keeping your number

Text PAC to 65075 from your current phone to get a code that moves your number to your new network. Our PAC code guide has the details.

Complaints about a network

Complain to the network first, using their complaints process. If it isn't sorted out within 8 weeks, or they tell you in writing that they can't resolve it, you can take it to their independent dispute resolution scheme for free. The network has to tell you which scheme they use.

Saved deals and dark mode

Deals you save to your favourites and your light or dark mode choice are stored in your browser on that device. They won't appear on another device, and clearing your browser data removes them.

Cookies and your data

You can change your cookie choices at any time with Cookie Preferences. Our Privacy and Cookie Policy explains what we collect and how to ask for a copy of it or have it deleted.

Report a wrong price or broken link

If a deal shows the wrong price, a link doesn't work or a phone is listed wrongly, email info@smartphonechecker.co.uk. It helps if you include the link to the page, which deal it was and what looked wrong. A screenshot is useful too.

Contact us

For anything else about the site, email info@smartphonechecker.co.uk. We can't help with orders or accounts at retailers or networks.

Smartphone Checker is run by Smartphone Checker Ltd, a company registered in England and Wales (company number 17516017). Registered office: 82a James Carter Road, Mildenhall, IP28 7DE, United Kingdom. Our Terms of Service cover how you can use the site.